Air France, it’s not me. It’s you. Customers just seem to disturb you.
I’m a SkyTeam Platinum Elite member. A pretty loyal one and fly at least once a week. I’m actually composing this post up in the air. I did about 68K miles in the first 5 weeks of 2016. Somehow I avoided Air France with two exceptions. Unfortunately both were terrible experiences, leading me to the above conclusion.
The first time – I missed a connection and got stuck overnight in Paris. A little more coordination and caring from your staff and I would have made home on time. Second time – three weeks ago. I accidently left a notebook on a connecting flight. Not a big deal. It had my name and contact information and was placed literally on the seat to my right. Doesn’t require a rocket scientist to connect the dots and get the notebook safely back to its owner.
Instead – Well I probably connected with 6-7 reps. At best they directed me to other reps. At worst – I never heard back. After much back and forth on Twitter I decided it’s time to say farewell to my notebook and your airline. Honestly – I’m puzzled by where did all my emails and online cases go to.
Anyway again it’s not me. It’s you so au revoir and I promise to never fly Air France again.